Safe Gaming

9wicketpro Responsible Gaming — Your Safety Is Our Commitment

Entertainment should never go beyond its limits. 9wicketpro is committed to giving you a safe, aware, and enjoyable gaming experience.

Play Safe

21+

9wicketpro strictly provides services only to users aged 21 and above. Opening an account or playing games by minors is strictly prohibited. If there are any minors in your home, please keep your device and account out of their reach. Age verification is mandatory during account registration. If the 21+ age requirement is not met, the account will be closed.

Key Concepts

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means enjoying games in a way where entertainment always stays in control. Online gaming can be a fun leisure activity, but if it starts to harm your daily life, family, or financial wellbeing, it is time to seek help.

9wicketpro believes gaming should always be a conscious choice, never a compulsion. Our platform has multiple safety measures to support responsible gaming, all completely free to use.

Remember — placing more bets to recover money lost in a game is not a solution. Playing beyond your budget, playing with borrowed money, or lying to your family to play — these are signs of a serious problem. By using 9wicketpro's responsible gaming tools, you can easily keep yourself protected.

Warning Signs of Problem Gambling

Spending more time or money than your budget allows
Repeatedly playing after a loss to try to recover lost money
Feeling unable to stop playing
Hiding your gaming from family and friends
Playing with borrowed money or by dipping into savings
Neglecting work, studies, or relationships
Feeling restless or anxious when unable to play

Safety Measures

Our Responsible Gaming Tools

9wicketpro has strong tools to keep you safe. Use them to keep your gaming healthy and in control.

Set Deposit Limits

Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set, it takes effect immediately and can only be increased after a 7-day notice period. Lowering a limit takes effect immediately.

Time-Out

If you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended and you will not be able to place any bets.

Self-Exclusion

If you are experiencing long-term problems, choose self-exclusion — from 6 months to 5 years, or permanently. During exclusion, your account will be completely closed and opening a new account will be prevented.

Review Betting History

Review your gaming history at any time. View complete records of deposits, withdrawals, and bets. Understanding your own gaming patterns makes it easier to make informed decisions.

Session Time Reminder

Turn on time reminders to track how long you spend in each gaming session. When the set time is up, a warning will appear on screen so you can take a break.

24/7 Support Assistance

If you have any concerns about your gaming, contact our 24/7 live chat support. Our Bengali-speaking support team will help you use the right tools and guide you through the necessary steps.

Steps

How to Use the Safety Tools?

All of 9wicketpro's responsible gaming tools are easily accessible from your account settings. Follow the steps below.

Log In to Your Account

Open the "Responsible Gaming" Menu

In your account settings, select the "Responsible Gaming" option.

Choose the Limit or Break You Need

Choose the option that suits your needs — deposit limit, time-out, or self-exclusion.

Confirm

Confirm your selected setting. Deposit limits and time-outs will take effect immediately.

Contact Support If You Need Help

For any questions or issues, speak with our team via live chat — we are always here.

Our Commitment

The Principles of Responsible Gaming

9wicketpro views responsible gaming not just as a rule, but as an ethical responsibility. Playing on our platform means enjoying entertainment in a safe, secure, and enjoyable environment.

Gaming should always be for entertainment — not as a source of income. The outcome of every game is completely random and previous results do not influence future results. Thoughts like "the losing streak has to end" or "I'm sure to win this time" are signs of a problematic gaming mindset.

Always play within your means. Only bet money that, if lost, would not cause any problems in your daily life. Never bet with borrowed money or with funds meant for your family's expenses.

Consider your mental state — never play while under stress, under the influence of alcohol, or feeling low. In these states, your ability to make decisions is reduced and the risk of harm increases.

Simple Rules for Healthy Gaming

Set a daily budget
Take regular breaks
Know when to stop after a loss
Keep your family informed
Seek help if you have a problem

Frequently Asked Questions

Questions and Answers about Responsible Gaming

Yes. Before self-exclusion takes effect, you can request a withdrawal of any balance remaining in your account. Our support team will assist you through the process. Once exclusion is active, no new deposits will be possible.

Yes. A request to lower your deposit limit takes effect immediately. However, increasing a limit requires a 7 business-day waiting period — this ensures that raising a limit is a well-considered decision.

Once your time-out period ends, you can manually reactivate your account. The account does not reactivate automatically — this ensures that returning to play is a conscious decision.

If you believe a family member is experiencing a gaming problem, contact our support team directly. We can review an account on a third-party request and assist with self-exclusion. Your identity will be kept confidential.

No. 9wicketpro is strictly for users aged 21 and above. Those aged 18, 19, or 20 are also not permitted to open an account on this platform. If age verification fails, the account will be closed and any balance will be returned.

There are two ways to reach us: chat with us directly in Bengali via the live chat button on the website, or send an email to [email protected]. Our support is active 24 hours a day, 7 days a week.

Enjoy gaming safely — with 9wicketpro

Play responsibly, stay within your limits, and keep entertainment a source of enjoyment.

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Need Help?

Our Support Team Is Always Ready

Our Bengali-speaking support team is by your side for any gaming-related problems or concerns. Contact us via live chat or email — we are active 24/7.

Live chat support

Chat with us in Bengali 24/7.
Get instant help.

Email Support

[email protected]
Write to us any time.