Frequently Asked Questions
Answers to all your questions about 9wicketpro
From opening an account and depositing via bKash to cricket betting, slot games, bonuses, and safe gaming — find straightforward answers to all your questions here.
This page is here to give you direct and reliable answers to the questions that come to mind before or while playing on 9wicketpro. More than twenty questions and answers are organised below into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Each answer is kept brief and clear so you can make decisions quickly. If you cannot find your question here, contact our 24/7 live chat support.
Section 1
Account and Registration
To open an account on 9wicketpro you need an active mobile number and a valid email address. You will need to enter your name, date of birth, and a strong password in the registration form. Please note that only people aged 21 or above can open an account. The entire process takes just a few minutes.
No, only one account per person is allowed. Creating multiple accounts may result in all of them being closed and any balance or bonuses being forfeited. 9wicketpro verifies every account to ensure fair play, so enjoy all the benefits through a single account.
Click the "Forgot Password" option on the 9wicketpro login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The whole process takes a few minutes. If you have trouble, let us know via our 24/7 live chat.
Yes, account verification must be completed before making a withdrawal. You will need to upload a clear photo of your National ID (NID) or passport along with a selfie. This is a completely secure process. 9wicketpro uses SSL encryption to keep your information safe.
Section 2
Deposits and Withdrawals
After depositing via bKash, the funds are usually credited to your 9wicketpro account within a few minutes. The minimum deposit amount is ৳300. Make sure to use the correct reference number when making the payment; otherwise there may be a delay. If there is a delay, contact us on live chat with your receipt.
Yes, you can deposit on 9wicketpro using both Nagad and Rocket. Bank transfer is also supported. The minimum deposit amount is the same for all methods — ৳300. Choose whichever method suits you; every method is fast and secure.
The minimum withdrawal amount from 9wicketpro is ৳800. Once the request is approved, the funds usually reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer.
9wicketpro itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may deduct a small charge according to their own terms. For bank transfers, the relevant bank's charges may apply. Contact your mobile banking provider or bank for details.
In some cases it is possible to cancel a withdrawal request before processing has begun. If you want to cancel right after submitting, contact our 24/7 live chat as quickly as possible. Once processing has started, cancellation is generally not possible.
Section 3
Games and Rules
To bet on BPL matches, log in to 9wicketpro and go to the Cricket section. Choose your preferred BPL match from the match list, review the betting options (match winner, top batter, etc.), enter your amount, and confirm. Bets must be confirmed before the match starts.
9wicketpro offers many popular slot games from top developers including PG Soft, Pragmatic Play, and JILI. You can enjoy PG Soft titles like Fortune Tiger and Mahjong Ways, Pragmatic Play titles like Gates of Olympus and Sweet Bonanza, and JILI titles like Fortune Gems and Super Ace, along with many more. New games are added regularly.
RTP (Return to Player) is the average percentage of total bets that a game theoretically returns to players over the long term. For example, a game with a higher RTP has a higher average chance of returning more over time. However, this is an average figure — the result of any individual session can be lower or higher.
Yes, 9wicketpro is fully mobile-friendly. Access the site from the browser of any Android or iOS smartphone and you will find all games, betting features, and payment options. You can enjoy the full experience without installing a separate app.
Enter the Live Casino section on 9wicketpro and you will have the chance to play live games with real dealers. Live tables from Evolution Gaming and Ezugi are available. As long as you have a balance in your account, simply choose a game and place your bets — the entire experience is streamed in real time.
Aviator is a crash-style game developed by Spribe. As a plane takes off, the multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the higher your potential winnings — but if it crashes you lose everything. It is a fast-paced game that rewards strategy.
Section 4
Bonuses and Promotions
New members receive a 150% bonus on their first deposit, up to ৳20,000. For example, if you deposit ৳1,000 you get a ৳1,500 bonus — a total of ৳2,500. To receive the bonus, make your first deposit and use the bonus code if one applies. A 10x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the condition that specifies how much you need to bet in total before you can withdraw a bonus. On 9wicketpro the welcome bonus wagering requirement is 10x — meaning you need to wager 10 times the bonus amount before you can withdraw it. This is relatively low by industry standards, which works in the player's favour.
9wicketpro's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Playing regularly moves you up the tiers and earns you weekly cashback: 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. Higher tiers also come with special offers and priority support.
Yes, 9wicketpro regularly offers various weekly and seasonal promotions for members. Special betting offers are available during BPL, IPL, and T20 World Cup seasons. Check the Promotions section or ask on live chat for the latest offers.
Bonuses can be used on most slots and casino games. However, wagering conditions may differ for certain games or bet types. Read the terms and conditions of each bonus carefully, or ask on live chat which games the bonus applies to.
Section 5
Security and Responsible Gaming
Yes, 9wicketpro uses SSL encryption to keep all your personal and financial information secure. Our payment system is fully encrypted. Your information is never sold or shared with any third party. Please read our Privacy Policy for more details.
Yes, 9wicketpro supports responsible gaming. You can temporarily close your account for a set period of time (self-exclusion) if you wish. Contact our 24/7 live chat support to use this feature. We are fully committed to responsible play.
No. 9wicketpro is for people aged 21 and above only. Minors are strictly prohibited from opening an account or playing. Age is verified at the time of registration and any account found to belong to someone below the required age will be closed.
If you feel that gaming is having a negative impact on your life, visit the Responsible Gaming section on 9wicketpro. Our support team is available around the clock to help. You can also contact a local mental health organisation for professional assistance. We always encourage responsible play within your limits.
Yes, you can set daily, weekly, or monthly deposit limits to keep your budget under control. Contact our support team on live chat to activate this feature. For more information on responsible gaming, visit our Responsible Gaming page.
Still have questions?
Contact support
Our 24/7 Bengali live chat support is always here for you. Use live chat for quick help with any question or issue, or reach us by email.
Live chat support
Bengali live chat support is available 24 hours a day, 7 days a week. Open our chat window for fast answers to any question.
Email Support
To send detailed questions or documents, email us at [email protected] — we respond quickly.
Responsible Gaming
Visit our Responsible Gaming page for tips on safe and responsible play and information on the self-exclusion feature.