9wicketpro Privacy Policy

1 Introduction and Overview

9wicketpro is a reliable online gaming platform that provides entertainment gaming services for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy (hereinafter referred to as the "Policy") explains how 9wicketpro collects, uses, stores, and protects your information. This policy applies to our website https://9wicketpro.lat and all services under it.

We recognise that protecting the privacy of personal information is a fundamental right in the digital age. That is why 9wicketpro always follows international-standard data protection practices and is committed to protecting user information from misuse by third parties.

2 Information We Collect

When you use the 9wicketpro platform, we collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only users aged 21 or above are permitted to open an account)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Permanent address and current address

2.2 Financial Information

• Information related to bKash, Nagad, Rocket, or bank accounts (for completing transactions)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device identification information
• Browser type and operating system
• Time spent on the site, pages visited, and click history
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Records of bonus usage and participation in promotions
• VIP level progress and rewards

3 Purpose of Information Use

9wicketpro uses collected information for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and secure your account. This includes age verification, identity confirmation, and preventing unauthorised access to your account.

3.2 Payment Processing

Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer. The minimum deposit at 9wicketpro is ৳300 and the minimum withdrawal is ৳800.

3.3 Customer Support

Our 24/7 live chat support team uses your information to resolve issues quickly and effectively. Being aware of your previous transaction and gaming history allows the support team to provide better service.

3.4 Ensuring Responsible Gaming

By monitoring your gaming activity, we can identify potentially problematic behaviour and provide assistance when needed. This is part of our responsible gaming commitment.

3.5 Meeting Legal Obligations

We are required to keep records of certain information to meet obligations related to fraud prevention, anti-money laundering (AML) activities, and other legal requirements.

4 Data Protection Methods

9wicketpro uses the latest industry-standard technology to protect your personal and financial information. Our security measures are as follows:

• SSL Encryption: All data transfers on our site are secured with 256-bit SSL encryption. When you see the lock icon in your browser, the connection is secure.
• Data Encryption: All sensitive information stored (passwords, financial details) is encrypted using strong encryption algorithms.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and automated intrusion detection systems.
• Secure Payment Gateway: Our payment processing partnerships maintain the highest security standards.
• Regular Security Audits: Regular third-party security assessments are conducted to identify vulnerabilities in our systems.
• Staff Training: All our staff receive rigorous data protection training and are bound by confidentiality agreements.

5 Information Sharing and Disclosure

9wicketpro never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technology infrastructure, and analytics. These partnerships are bound by strict confidentiality agreements and they only receive the information necessary to provide the specific service.

5.2 Legal Obligations

We may be required to provide relevant information to authorities in response to court orders, directives from government regulatory bodies, or legal investigations. Such disclosures are always made within the limits of the law and to the minimum extent necessary.

5.3 Fraud Prevention

We may participate in industry-wide information sharing to prevent fraud, money laundering, or other illegal activities. This is done in the interest of the safety of all users.

5.4 Business Transfers

If 9wicketpro's business operations are merged, acquired, or transferred, user information may be considered part of those business assets. However, the new operator will be required to maintain the same privacy standards.

6 Cookies and Tracking Technologies

The 9wicketpro website uses cookies and similar technologies that improve your browsing experience and help us operate our services effectively.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, remember language preferences, and ensure security. Disabling these cookies may prevent the site from working properly.

6.2 Functionality Cookies

These cookies are used to remember your personalised preferences and settings, ensuring a better experience on future visits.

6.3 Analytics Cookies

These cookies are used to understand which pages are visited most, how long users stay on the site, and similar metrics. This information helps us improve the quality of our services.

You can control or disable cookies through your browser settings. However, doing so may limit some functionality of the site.

7 Data Retention Period

9wicketpro does not retain user information beyond what is necessary. Data retention periods are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial Transaction Records: Retained for the long term in accordance with fraud prevention and legal requirements.
• Technical Logs: Generally retained for a limited period and deleted automatically.

Once the data retention period ends, we securely delete or anonymise the information so that no individual can be identified from it.

8 User Rights

As a 9wicketpro user, you have the following rights over your personal information:

8.1 Right of Access

You may request a copy of your personal information held by us at any time.

8.2 Right to Rectification

If any of your information is incorrect, contact us to have it corrected. Keeping accurate and up-to-date information helps us improve the quality of our service.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. Upon receiving such a request, we will stop using your information for that purpose.

8.5 Right to Portability

You may request your personal information in a common format that you can use with another service.

9 Child Protection Policy

9wicketpro strictly does not provide services to persons under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If a user opens an account using false information and is subsequently found to be a minor, their account will be closed immediately and all transactions will be considered void.

If you believe a minor is using our platform, please inform us immediately via live chat.

10 Changes to the Policy

9wicketpro may update this privacy policy from time to time. For any significant changes, we will notify users in the following ways:

• Displaying a notice in a prominent location on the site
• Sending a notification to the registered email address
• Updating the "Last Updated" date at the top of the page

If you continue to use the site after any changes, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

If you do not agree with any change, stop using your account and contact us.

11 International Data Transfers

9wicketpro operates servers and technology infrastructure to serve users in Bangladesh. In some cases, your information may be processed on international servers.

Regardless of where your information is processed, all the protection measures described in this privacy policy will apply. We ensure that equivalent protection is provided in international data transfers.